When a large U.S. city government began its Oracle Cloud implementation, it quickly became clear that the real challenge wasn’t the technology—it was change management. With siloed departments, unclear communication strategies, and growing resistance among internal stakeholders, the implementation timeline was at risk.
That’s when they brought in Change Activate.
Led by founder Cameal Harris and powered by the RIDIER Methodology™, Change Activate delivered a comprehensive ERP change management strategy designed to align stakeholders, increase user readiness, and restore project momentum.
Our team conducted an in-depth change impact assessment, identified communication breakdowns, and developed targeted stakeholder engagement plans. We trained internal champions and collaborated with cross-functional leaders to rebuild trust, address resistance, and foster a culture of adoption.
Aligned communication and visibility across departments
Increased end-user readiness through targeted training and coaching
Stronger leadership sponsorship and executive engagement
A smooth and successful ERP go-live with minimal resistance
“Change Activate didn’t just guide our change—they empowered us to lead it. The RIDIER framework made complex transitions manageable and gave our people the confidence to embrace the new system.”
— Program Lead, City Transformation Office
This project is now being used as a benchmark across other city departments for future digital transformations.
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